Project Manager / Client Success Manager

4 weeks ago by

Website StudioC Design

Hours: 8-20 hours per week (negotiable) 

Times and location are flexible 

Salary: $40-50 per hour, based on experience

The job at a glance 

We believe co-design can change the world through creative problem-solving that improves our clients’ lives and community wellbeing. We want to use our creativity to contribute to making the world better, together. The Project Manager role will be passionate about our purpose, helping to coordinate both small and large human-centred design projects. 

As the Project Manager, you will help the team ensure projects are delivered to a high standard, have great outcomes, are on budget, and on time. You will help us develop new systems and perfect existing ones to ensure our operations run smoothly and seamlessly. You are a people-person and creative by nature, able to navigate project management and client relationships with ease.

You will work collaboratively with our small core team and wider collective of co-designers, writers, researchers and designers to ensure project success. You will work closely with clients to create open lines of communication and ensure their expectations are exceeded. You may get involved in other project delivery tasks such as event management, depending on time and experience.

In short, you are: 

  • a highly organised and detail-oriented person, who loves creating new systems and perfecting existing ones
  • someone who also enjoys working with people and creating great relationships, based on solid communication and trust 
  • familiar with the design industry and/or creatives, and ideally have worked in project management in a creative field.

Key roles and responsibilities

Project management (60-70%)

Project scoping and management 

  • Creating project approaches, proposals and budgets
  • Managing team capacity and workloads
  • Helping ensure projects are delivered to a high standard, have great outcomes and are on budget and on time 
  • Managing contractors and external partner relationships

Systems development (30%)

  • Refining existing systems for managing customer relationships and projects and tracking project timelines and workloads
  • Developing new systems and operational procedures for onboarding clients, managing the project life cycle, and reviewing and closing projects

Project delivery (10% or as time allows)
Solution development

  • If time allows, you may contribute to project delivery, which could include event management and setting up interviews and workshops 
  • Otherwise supporting the creative team depending on your skills and interests  

Key relationships 

  • Reports to General Manager
  • Works closely with Creative Director and other creative staff and collective members 
  • Builds and manages relationships with clients and partners 

This is what it takes 

We’re looking for the following skills and experience in this role: 

  • Project management skills You’re highly organised, detail-oriented and skilled at planning, allocating resources, preparing budgets and timelines, monitoring progress, and keeping stakeholders and the team informed throughout the full creative end-to-end journey.
  • Systems development You’re experienced using a range of project management tools and platforms, and implementing new systems for remote teams. You are adept with IT and setting up simple, cloud-based platforms for small businesses. You are familiar with time tracking and CRM tools.
  • Interpersonal skills You enjoy working with people and creating open and transparent lines of communication. You set appropriate expectations for clients and ensure that the team meets and exceeds them. You are warm and approachable, while also comfortable managing the team to ensure we meet budgets and deadlines.
  • Communication skills You have excellent written and verbal communication skills. You’re a professional but down to earth. You can communicate effectively with the team, clients and the community. You have excellent interpersonal skills, an empathetic disposition and you are sensitive to cultural differences. You are responsible, flexible, collaborative, optimistic, and inherently curious about human behaviour. 
  • Experience in the creative industry You understand how creatives work, and ideally you will have led or project managed creative deliveries or creative teams. You understand the tension that sometimes exists between the creative process and project constraints, and you’re experienced negotiating a balance that maintains creative integrity while still delivering to client expectations.

Bonus! 

  • Creative delivery – Ideally you are a creative at heart or have interest in creative delivery and would be open to chipping in on things like event management, planning empathy conversations/research, and event components of e-learning. These hours could either be part of your core role, or an addition.
  • Te Ao Māori – If you have interest in embedding Māori values and tikanga, we would love your help to raise the team’s cultural competency. You might have an interest in building relationships with iwi to do this and enabling co-design as an opportunity for whānau Māori to participate in mana enhancing and lead change in their own lives. You may know or be interested in learning Te Reo Māori. 
  • Other bonus points: Other skills that would be useful to our team include experience using Xero for basic accounting tasks; an understanding of digital user experience and website platforms; experience in e-learning and/or instructional design; and interest in business development and marketing.

We’re looking for someone who is: 

  • Fun – doesn’t take themselves too seriously and loves to have a laugh 
  • Highly collaborative – can take people on a journey but is comfortable working independently  
  • Bold – is comfortable speaking up and advocating for doing things differently 
  • Gets shit done – has great ideas but also loves taking action on them, working at pace to implement change 
  • Loves nature and dogs 
  • Loves flexible working and is happy working remotely at least some of the time

What we can offer you: 

  • Truly flexible working. We are digital natives and have the agility to make work fit around life. We have a core team day at the studio once per week to connect and plan, which you can participate in from time to time as it suits. Outside of that you can work from home, rent a desk elsewhere, or work at the studio as much as you like. 
  • Variety. If you like working with a wide variety of people and projects, this role will suit you. No two projects are ever the same! 
  • A beautiful studio space. We have an amazing wee studio based in stunning native bush, with plans to expand. We love hosting clients and events in this space while being surrounded by nature.
  • The ability to contribute to and shape our organisation. We do things together and all pitch in. If you have a great idea, you’ll be empowered to make it happen. We’re looking to grow and we want you to be part of that journey. 
  • Professional development. We have clear annual PD budgets for each staff member to use as they see fit to grow their practice, and the ability to apply for more when an amazing opportunity comes along. We do regular check-ins and genuinely care about your professional and personal growth. 
  • The right balance of support and agility. We’ve got tools and systems set up to enable us to do great work – but we’re always open to finding better ways of working, and don’t have to jump through hoops to do this. 
  • Genuine team time. We have rituals to connect as humans, have fun, dream together and live out our values. This can look like anything from planting days to adrenaline forest – your idea could be next. 
  • A fun, passionate team. We don’t take ourselves too seriously, like having a laugh, and at the end of the day are a bunch of friends who want to do good in the world. 

Interested? 

Please email us at kiaora@studiocdesign.nz including your CV and any relevant portfolio work.

To apply for this job email your details to kiaora@studiocdesign.nz