Sarah Ritchie has been in the design and agency world for 25 years. Originally a graphic designer, Sarah has also worked as a design teacher, agency account manager, and now enjoys a wonderful life in recruitment for agencies. Sarah is also the Founder of AM-Insider — a website full of tips, tricks and resources to build account management superstars!
Published Articles
Being Assertive
Throughout your journey in your design career, there will be many occasions where you will need to be assertive. These could include: Handling conflict (with clients, internal teams or suppliers). […]
8 years ago by Sarah Ritchie
What happens when you no longer care?
Say you are working on a substantial website job with a difficult client. The work has been going on for months, and the website is now overdue for release. Your […]
8 years ago by Sarah Ritchie
Avoiding Studio Burnout
One of the saddest and most preventable reasons why designers leave their jobs is due to ‘burnout’. Burnout has been described as “a state of chronic stress that leads to physical […]
8 years ago by Sarah Ritchie
Finding a mentor
Written by Sarah Ritchie The most successful agency people are those who care about developing their career, and who want to become the best possible version of themselves. One way […]
8 years ago by Sarah Ritchie
Adopting a kaizen mindset
The Japanese people have a word they know as kaizen, which means ‘change for the better’, or ‘good change’. Over the years, the business world has adopted and evolved this […]
8 years ago by Sarah Ritchie
Designers and account managers: a love/hate relationship
Written by Sarah Ritchie, AM-Insider Ask any agency person what the dynamic is like between their designers and their account managers and you’ll probably get a similar response: dog/cat, love/hate, us/them. […]
9 years ago by Sarah Ritchie
Dealing with fear and anxiety
Written by Sarah Ritchie, AM-Insider StudioLand is a tough environment. It’s quite conceivable that at various times you will feel a sense of fear or anxiety at work (or because […]
9 years ago by Sarah Ritchie
Mise en place — the art of being prepared
Written by Sarah Ritchie “All great cooks… know that the secret to success is something called mise en place… [which is] a universal concept focusing on the idea of readiness. When chefs […]
9 years ago by Sarah Ritchie
