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Loading Events July 29 @ 9:00 am - 1:00 pm

Springload workshop: Identify new business opportunities with customer journey mapping

 

Click here to register for your ticket

Time: Friday 29th July, 9 am – 1 pm

Location: Fully remote, delivered on Zoom

Customer journey mapping is a powerful tool to help you deeply understand how customers use and view your product or service, and to find the opportunities for digital transformation.

Through an interactive scenario, Springtime will help you understand how to break down silos across your business and take a wider view of your customers’ experience. The 3-hour workshop gives you the basic skills to build a customer journey map and start a conversation about your organisation’s digital transformation.

 

Who’s it for:

People who want to explore the possibilities in their customer experience. You could be:

  • a manager of a digital team
  • product owner
  • experience designer
  • content strategist or content designer.

 

What you’ll learn:

At the end of this workshop you’ll know how to:

  • make proto-personas that describe audiences’ needs, behaviours, goals and perception of your business
  • create a customer journey map tailored to your product/service.

To get a tailored experience, please get in touch with Springload to book a team workshop. They will work specifically on your customer and business needs.

 

Pricing:

Early bird: $280 (ends June 17)

DA Friends get 10% off their tickets (use code provided in our DA Friends emails)

General admission: $325

Group discount: Got a team that wants to come along? Groups of 4 or more get a group discount of $45 off each ticket. This is automatically applied at checkout.

*Please note these workshops are not DA Workshops and therefore are not included in DA Friends PLUS benefits.

Click here to register for your ticket


Venue

Online Zoom Webinar