Prices: $200 Early Bird (until 10th October) | $250 General Admission
Customer journey mapping is a powerful tool to help you understand how customers use and view your product or service and identify new areas for business growth. Join Kanhika and Lucy on 10th November, 1- 5 PM (NZST), and learn how to create a customer journey map by building an example journey map together.
In our four-hour collaborative workshop, we will create an example customer journey map together. You will learn the skills on how to create a set of proto personas and create a customer journey map.
This workshop will be highly valuable for people wanting to explore the technique of customer journey mapping. You might be a manager of a digital team, or the product owner of a website. You may be working at a private company, a government organisation, or an agency. This workshop will support you to explore a technique that can help you identify opportunities for digital transformation in your organisation.
Level 7, Hope Gibbons Building, 7 Dixon Street, Te Aro, Wellington
6011, New Zealand